Delivery & fulfilment

Last updated: 8 November 2026 · DRAFT pending legal review

Digital portraits

Your high-resolution portrait is available to download straight after payment, on screen and by email. If you can't see the email within 15 minutes, check your spam or promotions folder, or use Track order to download it again.

Canvas prints

Each canvas is printed to order by a professional print partner close to you, in the UK, Ireland, the US, Canada, Australia or New Zealand.

• Production: 1–3 working days (after your 3-hour change window)
• Delivery: UK 2–4 working days; Ireland, US, Canada, Australia and New Zealand typically 3–7 working days
• Tracking: emailed to you when your canvas ships

Delivery charges are shown at checkout before you pay. Because we print locally, there are normally no customs charges.

Address accuracy

Please check your delivery address carefully. We can't be responsible for parcels sent to an incorrect address entered at checkout, but contact us quickly and we'll do what we can.

Problems with delivery

If your canvas is late, damaged or missing, contact us with your order number and we'll sort it out. Please talk to us before raising a payment dispute so we can help.

Questions? Contact us at [email protected] or via our contact form.