Privacy policy

Last updated: 9 November 2026 · DRAFT pending legal review

Print Allstars ("we", "us") runs this website and is responsible (the "data controller") for the personal information described here.

What we collect, why, and for how long

• Photos you upload: used only to create the portraits you ask for. Your photo is kept for you to try different styles and is deleted automatically 24 hours after you upload it, however often you use it. Photos that don't pass our safety checks are deleted straight away.
• Portrait previews: deleted after 7 days if you don't buy them.
• Purchased portraits: kept for 12 months so you can download them again, then deleted.
• Order details: your name, email, delivery address and order history, to fulfil your order, send your portrait and help with any questions. Kept for as long as tax and accounting law requires.
• Payment: handled by Stripe. We never see or store your full card details.
• Newsletter: only if you sign up. You can unsubscribe at any time.
• Technical data: a session cookie that keeps your basket and your photo linked to your visit, basic security logs, and your approximate country (worked out from your IP address on our own server) so we can show prices in your currency.
• Safety records: when a photo is refused by our checks, we keep a short record: the date, the result of the checks, a coded fingerprint of the photo (which can't be turned back into the photo), and coded versions of your visit and IP address. This lets us stop repeated misuse. These records are deleted after 12 months, unless the law requires us to keep them longer.

Photos of people

By uploading a photo, you confirm that you are 18 or over and the parent or guardian of the person in the photo, or have their permission. If you upload a photo of someone else, please let them (or their parent or guardian) know, and point them to this policy.

We use each photo only to create the portraits you request. We never use it for advertising, never sell it, and never use it to train AI models. We don't use photos to recognise or identify anyone, and we don't create or keep facial measurements or face templates.

We don't knowingly collect information from children using the website themselves. If you believe a child has used our service, contact us and we will delete their information.

Safety checks and automated decisions

Every uploaded photo and every portrait is checked automatically for unsuitable content before it is used or shown. These checks decide automatically whether a photo is accepted and, if someone repeatedly tries to upload photos that clearly break our terms, whether their access is suspended. You can ask for any of these decisions to be reviewed by a person by contacting us. We report suspected illegal content to the relevant authorities where the law requires or allows us to.

Our legal reasons for using your information

Where the law asks us to give one: to perform our contract with you (creating and delivering your order); our legitimate interests in keeping the service safe, preventing misuse and fraud, and improving our shop; legal obligations (such as tax records and reporting illegal content); and your consent (newsletter, and any optional cookies).

Who we share it with

Only trusted service providers who help us run the shop, under contract, and only what they need: the technology providers that create and safety-check portraits (paid services that do not use your photos or portraits to train their models), Stripe (payments), our printing and delivery providers (for canvas orders), and our email and hosting providers. We may also share information with the police or other authorities where the law requires it.

International transfers

Some of these providers process information outside your country, including in the United States. Where this happens we use the legal safeguards required by the law where you live, such as standard contractual clauses.

Keeping it safe

Photos are stored privately and are never public. Access is limited to the systems that create your portrait and to authorised staff.

Your rights

Depending on where you live, you can ask us for a copy of your information, to correct it, to delete it, to restrict or object to how we use it, or to move it to another provider, and you can withdraw consent at any time. To make a request, contact us using the details below. We'll reply within the time the law allows.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to your local regulator:

• United Kingdom: Information Commissioner's Office (ico.org.uk)
• Ireland: Data Protection Commission (dataprotection.ie)
• Australia: Office of the Australian Information Commissioner (oaic.gov.au)
• New Zealand: Office of the Privacy Commissioner (privacy.org.nz)
• Canada: Office of the Privacy Commissioner of Canada (priv.gc.ca)
• United States: if your state has a privacy law, you have the rights it gives you, and you can contact your state's attorney general.

Changes

We'll update this page if anything changes and show the new date at the top.

Questions? Contact us at [email protected] or via our contact form. IP Geolocation by DB-IP.